Setting the ADI Standard

There has been quite a lot of publicity recently about standards and I believe that it is essential that every ADI has their standards written down. Whilst that might involve signing up to the DVSA Code of Conduct, it is also important that we have a set of ethics and standards that are not taken for granted, especially as we are establishing coaching relationships with our customers.
When your client meets you for the first time be sure to discuss with them topics, such as

• Meeting places - what is acceptable and what is not - you do not want to turn into a cheap taxi service.
• Arranging tests and charging for driving tests. It is embarrassing when your client books a test and you have to cancel other clients to fit them in. Make sure your clients know that lessons may have to be re-arranged to accommodate tests and they will understand. More importantly, take charge of your life and diary and add value and a service to your customers by considering booking the test for them.
• Diary management and cancellation policies - have these in writing and get them to sign. Give them a record of progress, set up an automated diary management so they have no excuse and a record of appointments. Most online diaries will help you do this.
• The business relationship - what is appropriate in the relationship and what is not plus what exactly is being offered and also their responsibilities towards you.

It is far better to spend some time on the first lesson - or even before you meet - making sure the new client understands that this is a professional and business relationship they are entering into.
Coaching helps you to establish a good working relationship with your client and gives you the ability to create a safe and supportive learning environment. Because you have taken the time to be clear about your own standards before starting a course of lessons you will create an ongoing atmosphere of mutual respect and trust.
I have taken the tips below from the 'International Coaching Federation' because they are generic in all coaching relationships.
A good coach establishes trust and Intimacy with the Client and has the ability to create a safe, supportive environment that produces ongoing mutual respect and trust. A coach:

1. Shows genuine concern for the client’s welfare and future.
2. Continuously demonstrates personal integrity, honesty and sincerity.
3. Establishes clear agreements and keeps promises.
4. Demonstrates respect for client’s perceptions, learning style, personal being.
5. Provides ongoing support for and champions new behaviors and actions, including those involving risk-taking and fear of failure.
6. Asks permission to coach the client in sensitive, new areas.

Creating a great coaching relationship requires a number of key skills and I will be looking at these in future articles. You may also be interested in our courses and you can find out more here.