Coaching and Feedback People become defensive very quickly, especially when they receive negative feedback. Negative feedback promotes a fear-based learning environment and can trigger a survival response in the brain: freeze, fight or flight. We naturally don't trust being told to act differently and this is one of the reasons people fear change. You may recognise this type of response if you are a driving instructor, when the switch was made from an instructor-led approach to client-centred learning. Resistance to change is difficult, our old behaviours are linked to fear of failure, fear of not being good enough or simply test-driven results. This is the number one problem with a fault-focused training approach based around test performance.
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