First a swear word alert! (apologies if you are offended by those kinds of words)
I am one of those people that struggle to remember acronyms or mnemonics... I am timid to say I avoid giving them to new drivers.That is probably because I struggle so much with them; though I am sadly conscious of the fact that I might hamper their progress because of my preference.The reason for my post is twofold (I can't believe I used an antiquated term like 'twofold'!! - must be an age thing!)
1 - Because I (and the driver I write about) hate mnemonics and acronyms [eg MSPSL, IPSGA MSM etc] because we can't remember what the letters stand for though know the principles involved!
2 - Because we used an acronym and had such a ball with it for the past two sessions! So, M (my New Driver) and I are allergic to words, acronyms, IQ, mnemonics and using clever words etc. I pretend to myself that I am being 'client centred' by mirroring and matching the language patterns that M uses... it is true, though, that it has helped us with rapport over the weeks!
Last session, I noticed once again how M has a 'pattern' that hinders him. I strive to help people to conquer their 'barriers' to learning - and this barrier has been a little more of a challenge than most! M will be extremely conscious of what he views as 'mistakes' or 'faults'; and I am happy to report that I can sometimes prevent the distracting obsessiveness that creeps in afterwards. But often not - especially now that he is in that awkward 'Conscious Incompetence' phase of driving where he knows what he 'wants' to do; and knows that he didn't achieve it! He tends to berate himself and uses swear words to put himself down.
So I asked him to pull up. I did not ask him to recall his drive - I asked for the solution.. as is often the case, he reverted quickly to fault finding. I hate to admit to how easy it is to slip back into that - so I will gloss over my thoughts on this [or am I 'fault finding' of myself?] To quit the lengthy explanation and cut to the chase - I asked him to use a swear word as a mnemonic or acronym to devise HIS plan on approach to roundabouts! The swear word was "Sh*t" It stood for: Steady Handling Improves Thinking.
It is HIS, it made no sense to me, so I took a photo of it and we drove off to act on his plan. We had an absolute ball, what a laugh! It TOTALLY changed the dark place he goes to, into a fun filled joy fest. The mnemonic worked a treat mostly because we could both be so childish about it.
The phrases were similar to:"I am going to make this roundabout proper Sh*t.... I Sh*t that one right up....Remember you're Sh*t.... They didn't have their Sh*t together did they?....That was even Sh*tier than the last one!....
It was a very bubbly M that left his session and it was the principle not the mnemonic that worked... I can prove that because the next session highlighted similar issues with other junction types and meeting situations. I remembered the fun and laughter that changed the outcome of his session last time. I remembered the Sh*t mnemonic......... but what the heck did it stand for? ... I asked M and he couldn't remember either!
As usual we had the 'word' but what the letters stood for? No idea! Luckily I had my photo so we had a look at it and we were pleasantly surprised at how good M had made it! ... and then laughed at how Sh*t we are at remembering Sh*t! So we re-used the idea to develop meeting situations and that quirky right turn... M also linked in how it is the same thing for any potential 'new' issue that might throw him in future e.g. if he is confused by a junction or what is happening on the road ahead!
It amuses me that we used something that neither of us like to a great benefit... and we didn't even remember what it was though the longer term effects are still so evident!
Learning can be fun too!
Thank you for this enlightening blog written by Fiona Taylor ADI
Keeping young drivers safe during early licensure: RAC Foundation (DOP: 9/19)
This study, carried out for the RAC Foundation by Dr Bruce Simons-Morton, a distinguished academic from the USA, concludes that young drivers are likely to moderate their behaviour behind the wheel if they believe their actions will get back to their parents.
Read the full report
'Well what can I say? I absolutely dreaded standing up in front of everyone. But I couldn’t have been more wrong. What a revelation! I felt comfortable to be myself. You have no idea what a journey this is for me. I am excited by all the possibilities too. What a fantastic lot of course trainers Tri-coaching has. Thank you all of you for letting me be me! You seriously have to do this course. Its got so many varied aspects to it. Engaging and brilliant. Thank you Susan, Graham, Diane and Sara.' Julie Mansley
It is important as a developing driving instructor that you have 'more than one string to your bow' and there is no better way to add more to yours than taking our Presentation Skills course.
So what is the Presentation Skills course all about?
You might think we are going to tell you where to stand and how to use power point, flip charts and other visual aids. Well, that couldn't be further from the truth because presentation skills are all about how you engage with your audience - whether that is on a one to one basis, in front of a small group, on a Standards Check or at a large event. We focus on self-awareness and the importance of understanding your strengths and weaknesses; and how your emotions affect your behaviour.
This is a two-day course that will help you discover your own ability to communicate and engage with people effectively in every walk of life, giving you methods to overcome natural nervousness and low confidence - whether that is with your learner drivers or family members; or promoting yourself on video to attract more business; or public speaking at a conference, meeting, wedding or other event.
You will receive a certificate of course attendance at the end of the two days; and, if you are successful with the optional assessment, you will subsequently receive a certificate of accreditation from Tri-Coaching Partnership.
Our next course runs on 30th and 31st October and is limited to 12 places - there are only a few places left.
Take a look at some of the testimonials we received after the last course.
'Mind is awash with possibilities that these 2 days have opened up. Another fantastic course from TCP....seems to be a common theme. Thanks Susan, Graham, Sara & Diane for a fab couple of days and all attendees for making it such a blast!'
'Got to say, I was not sure exactly what to expect from this course. I am absolutely delighted I have done it. It has helped so much, and hopefully will give me more opportunities in the future. On the course I have laughed, cried and learnt, thanks to EVERYONE who was there.'
'I can say that I wasn’t sure what it was going to be about . But 1 thing I can say is that I’ve learnt so much . The biggest realisation is self awareness. It will help me now and really pleased I was part of it working with and along side some great people. I hope it will open up some great opportunities going forward for me and everyone involved. Thank you Susan, Graham, Sara and Di'
'Most courses I attend are great and I get a lot from them. A few courses are supreme and I gain a great deal out of them. This course was a life changer for me! The start of new possibilities facilitated by the Tri-Coaching Team and supported by the colleagues I cherish! Most important is what I have within myself as a result of participating as I (and all of us) did! It cannot be taken away from me. Who knew 'Presentation' could mean so much? Thank you to everyone present for the safest environment to grow and evolve. I must say I witnessed the most detailed and comprehensive mind map being developed today. It was compelling as was the enthusiasm and support we shared. Would I pay and do it again? Hell yes!'
'Hi everyone, what can I say about the TCP Presentation Skills course... I've attended "presentation skills" courses before and taken something away from them. However, the focus of previous courses has been an "Tech Etiquette" rather than skills. The TCP course targets the skills the person presenting has to master in order to present effectively and well. What am I taking away from it? A genuine feeling of "fitting in" without compromising individuality, and a fuller understanding of the phrase "All for one and one for all, united we stand divided we fall!" (Speak with Terry for more info on that one!) Finally I will, from now and forevermore associate Tony with Pink Floyd. Oh and of course Maureen the mover, chair dancing world champion and her jugs of success.'
'Finally home from another superb Tri-Coaching course on Presentation Skills. This course is right up there with the other quality products on offer and having gained immensely from the 2 busy days working with some of the top trainers around, I have no doubt that this course will be a major success. I recommend this experience without hesitation. Many thanks to everyone involved for an excellent 2 days; well worth the effort- it was everything I hoped for and more.'
'Amazing course. The mind is a bit blown....'
Book now to save £150 follow this link and click add to cart.
In celebration of our award we are keeping all of our conference offers open until the end of the month
Wow, what a weekend we have had.
On Sunday we attended the ADINJC conference and expo at Heart of England conference centre followed by the gala awards ceremony for the Intelligent Instructor Awards 2019 where we were nominated along side other superb companies in the category of Professional Support Provider of the Year. The evening was attended by several of our Tri-Coaching Trainers, who had also been nominated for awards.
Well, to our absolute delight and amazement we were chosen as the Winners!
Every one of the Tri-Coaching family - from our customers, trainers and all those involved in our company - can be very proud that their efforts have been recognised with this award. We would also like to give a special mention to Ray Seagrave for being chosen as the winner of the Regional Driving Instructor of the Year for the East and West Midlands. Ray is part of our amazing team, who present our BTEC Level 4 Professional Award in Coaching for Driver Development.
Find all our conference offers by clicking on the pictures on our website and going to the shopping cart to get the individual offer on each product, you could save up to £300.
I was recently asked for an interview by GoRoadie, here is a copy of the interview, I hope you enjoy it.
Susan McCormack On Her Passion For Driver Safety and Client-Centred LearningSusan McCormack, co-managing director of Tri-Coaching Partnership, sits down with GoRoadie to talk industry, her passion for driver safety and client-centred learning.
Hi, Susan. Thanks for joining us. To kick us off, can you tell us a little about yourself?
I've been a driving instructor for over 30 years and have a passion for road safety, which has inspired me to focus my skills on helping driving instructors to develop themselves so that they can deliver client-centred learning techniques to their learner drivers, resulting in them hopefully making safer choices and decisions when they are out driving post-test.
Can you tell us a little more about what Tri-Coaching Partnership do?
We provide courses, training and development for driving instructors, trainee driving instructors and trainers of driving instructors.
As the company grows, we are able to identify top trainers to deliver our courses on our behalf. This gives a career path for driving instructors, who complete our courses and means they will continue to grow and develop in their own right.
“You can't take a paint-by-numbers approach to the Standards Check and expect to get Grade A.
Why did you feel the industry needed this level of qualification?
Many driving instructors have been trained just to pass the qualifying examination (Parts 1, 2 and 3). It is important that driving instructors are able to take this initial qualification a step further so that they can influence and persuade their young drivers to be more responsible on the roads when they have passed the L test.
The BTEC Level 4 Professional Award in Coaching for Driver Development helps driving instructors educate people in behavioural change so that they begin to take greater responsibility for the choices they make. Everything the ADI does on the BTEC Level 4 improves the delivery of driving lessons.
Is it fair to say, therefore, that part of your motivation for introducing the BTEC Level 4 was to encourage ADIs to take their professional development to the next level?Yes - There are no prerequisites to become a driving instructor and it is really challenging to pass all 3 parts. Because of this, many people think, once they've passed, they’ve done as much as they need to. They don't realise that they need to keep up-skilling themselves and continuing to professionally develop, especially because they are teaching in an ever-changing safety-critical environment.
The DVSA National Standard for Driver and Rider Training, Unit 5 is all about a requirement for driving instructors to continually develop. This came out of the EU reports, which said that, if instructors are going to take full responsibility for their part in improving road safety, then they need to continually develop themselves.
Do you think there's enough awareness of the importance of CPD for instructors?
There's not enough awareness out there, but the new Standards Check, introduced in 2014, in itself raises the awareness of the need to develop. You can't take a paint-by-numbers approach to the Standards Check and expect to get Grade A - you really need to self-develop either by talking to other top driving instructors, reading up on changes in the industry or attending courses.
The DVSA understand that they can't make CPD mandatory, because everyone is self-employed; they have to pay for their own CPD and when they choose to come on a course, they're giving up the earnings that they would otherwise make. What we've learned from our years of running the BTEC Level 4, however, is that there is a fantastic return on investment for every ADI. It represents self-development; raises confidence; gives them a unique selling point and helps them raise their prices resulting in a better work life balance. All of this raises standards and will hopefully have a knock-on effect on road safety.
We were lucky enough to hear you speak at the Instructors Network Seminar and one of the topics you discussed was Goal-focused training vs Test-focused training. It is a regular topic of conversation in our industry.
Can you summarise what you shared with us here today?
I was talking about the difference between goal-focused training and test-focused training and the importance of delivering the former to learner drivers, which, in turn, will better prepare them for the L-test, as well as equipping them for safe driving for life.
Fault-focused training means that the instructor is preparing the learner driver for the driving test because this is a fault-focused assessment - you pass or fail depending on the number of faults accrued and the weighting given to those faults.
From an educational point-of-view, however, we know that this is not how people learn best because they are not learning how to think for themselves and how to develop strategies that they can apply when they are out driving on their own that will help keep them safe. To make safe choices and decisions when driving, people need to understand their strengths and weaknesses and how their emotions affect their behaviour; and they need the skills to reflect and self-evaluate.
How can instructors be more client-centred in their tuition?
If driving instructors could aim for a goal-focus rather than a fault-focus that would be a huge leap in the right direction.
After a piece of driving, driving instructors would be more client-centred if they asked questions, such as:
Fault-focused training is more about highlighting what someone did wrong and telling them what they need to do in order to be better. In effect, they're saying "do it like this and you'll pass your test".
What we want is for people to be continually thinking about how they are going to drive and make safe choices and decisions, according to their personality, once they pass their driving test. They could consider what kind of driving they’re going to be doing once they pass their driving test. Using what-if scenarios, the driving instructor could discuss how they would make a journey (to work, or on holiday, or to a festival with their friends in the car), thinking through what problems they could face and what strategies they could put in place to deal with these problems. This is helping to develop life skills and is far more effective than the traditional fault-focused approach.
“The test does not make someone a great driver; it only ensures the learner is safe and responsible enough to go out on the road and continue to self-develop.
In effect, you're giving learners the skills they need in order to analyse what went wrong if they make a mistake?
Yes, that is very true.
When someone passes their driving test, their confidence is naturally sky high, but their competence is at exactly the same level as before they passed the test. They need to recalibrate to bring confidence and competence in-line with each other by gathering experience in local areas and getting miles under their belt on short trips; and then applying the self-evaluation skills they learned during their driving lessons to help keep them safe.
A really important part of the whole process is reflection, so that when they've been out driving post-test, they come home, sit down and think, "Okay, what went well? I was really pleased with my speed most of the time, however, there was one time I was doing 35 in a 30". It's this kind of acknowledgement, that turns them into thinking drivers, rather than ones that just ‘do’.
Do you think anything needs to change in regards to the driving test?
No, I think the driving test is absolutely fine as it is. What needs to change is driving instructors' understanding of what the test is for.
The test does not make someone a great driver; it only ensures the learner is safe and responsible enough to go out on the road and continue to self-develop.
Can you elaborate on the importance of a learner knowing their strengths and weaknesses?
This can be generally, or it can be how they think they'll feel about driving. Knowing "I'm a very confident person" or "I'm a nervous person" or "I get angry quickly" or "I love life!" gives learners an insight into what motivates their behaviour and how they might, therefore, respond when under stress or pressure whilst driving.
It is about taking a character/personality trait and considering how it can be turned into a strength. If they're nervous, for example, this can be a strength because it could mean they will be more circumspect when driving and will like to think things through before making a decision. If you're cautious you're careful.
It is important that the driving instructor helps the learner turn what they might think is a negative into a positive.
What three things do you want learner drivers to understand about themselves whilst taking driving lessons?
What do you think the biggest change to the industry has been in the last five years?
The introduction of the Standards Check. It's given a common entrance point onto the DVSA Register of Approved Driving Instructors.
It is drawn from the DVSA National Driver and Rider Training Standard and is goal-focused and client-centred. It has flipped on its head all that has traditionally been done, which is old-fashioned and out-of-date.
The Standards Check led on to the introduction of the new Part 3, which came out in December 2017 and they line up exactly, meaning the same 17 competences are being assessed in both and these competences are goal-focused and client-centred. The Standards Check (and the Part 3) encourages the recognition of individual-differences and the importance of adapting the training to meet those differences.
More recently, the ORDIT assessment—the Official Register of Driving Instructor Trainers—has also been updated to be in line with the Standards Check.
What do you see being the biggest change in the next five years?
ORDIT may become compulsory. It's always about the cascade, so if the people who train people to become driving instructors are top quality, then the knock-on effect is that learner drivers will qualify and become safer drivers when they go out on the road.
What are the top 5 traits of an ADI (best qualities they could have)?
What's your advice for new PDIs?
Look for a course that is fully integrated. It shouldn't focus on "do Part 1", "do Part 2" then "do Part 3", but instead focus on the whole goal of being a driving instructor. From day one with us, as a new PDI, you will be exploring the theoretical, practical and instructional aspects of being a driving instructor when you're out in the car and when you're studying.
Understand the standard that you need to display and demonstrate in your own driving, by relating it to your pupils’ needs. With a fully-integrated approach, your learning will actually be accelerated because you have the big picture.
That's the approach we offer at Tri-Coaching in our instructor training programme.
Thank you so much for giving your time to speak with us today. Where can people learn more about Tri-Coaching?
They can come to the website www.tri-coachingpartnership.com. There's a sign-up box on each page so that they can receive further information from us about our programmes, what opportunities are available and how they can further develop themselves.
Integrity is a behaviour-based virtue we can cultivate over time by setting a goal to show more integrity in everyday life; and we can reach that goal by practising certain behaviours. When we live our lives with integrity, it means that we are always honest and we let our actions speak for who we are and what we believe in. Integrity is a choice we make and it is a choice we must keep making every moment of our lives.
There are three steps to acting with integrity:
"You are not listening to ME!"
Communicating effectively and having developed listening skills is crucially important in a Client Centred Learning relationship. In fact, listening is just as important as speaking.
So why is listening so important?
No one likes to think they are being ignored or misunderstood, right? Being a good active listener makes your pupil feel involved; that they have a valid contribution to the discussion; that you value their feedback and are happy to hear their views, opinions and comments.
So how does listening help?
Effective listening helps you catch everything being communicated. It helps you better understand and solve problems your pupil has. It also helps you develop a stronger rapport. Effective listening means fewer misunderstandings between you and your pupil, less wasted time, less frustration and a faster learning experience.
"Effective listening is like panning for gold. If you are not intensely focused on everything being said you can miss a shiny, single nugget of information that makes all the difference."
So, if you are not completely 'tuned in' to your pupil, you can easily miss something that would have taken you down a more appropriate, completely different and unexpected learning path.
Catching what's being said, (and the importance of what's being said) means better opportunities to understand a pupil's thoughts, how they feel and what they believe. Something crucially important for a Client Centred Learning relationship.
“I see what you are saying!”
Sometimes it's not what is being 'said' that communicates a message. A pupil's body language and how they are reacting can give away a wealth of information that you would not want to miss.
Effective communication is not just about listening with our ears. It's also about listening with our eyes. What we see from our pupil's actions and reactions can be a valuable insight into what a pupil might be thinking, feeling and what emotional state they are in at that moment.
Consider how you look when you are angry, sad, relaxed, nervous, feeling ill or frustrated? Or, when you are happy or just thinking about something? Can you recognise your own body language?
What messages good or bad might this be giving off to your pupil?
Can you recognise your pupil's body language? Are you sensitive to it? What might this be telling you?
Here are five ways to improve your communication skills:
1) Face the pupil and give them your attention.
It is difficult to talk to someone who is constantly looking around. Make sure to face the pupil, maintain eye contact, and give them your undivided attention.
In Western cultures, eye contact is necessary for effective communication. Although shyness, uncertainty, living with autism or cultural taboos may inhibit eye contact, try your best to make sure the pupil knows that they have your full attention. Be considerate to pupils who may feel threatened by eye contact. You may have to find other ways of letting them know you are listening.
2) Keep an open mind.
Do not judge or mentally criticise what the pupil is telling you while they are speaking. Doing so can compromise your ability to take in what is being said. Never judge behaviour, as it compromises your effectiveness as a listener. You can evaluate what was said after the pupil is finished talking, but don’t do so while you are still listening to them.
3) Be patient.
Let the pupil finish what they are saying and don’t be a sentence-grabber. Interrupting a pupil or stopping them from finishing what they are saying can indicate disrespect to the pupil. Often, interrupting the pupil mid-sentence interrupts their train of thought and can easily destroy a productive conversation.
4) Active listening.
Active listening shows the pupil that you’re interested and is an important Coaching skill. Using active listening techniques helps to ensure that you correctly understand what is said. Your Q&A is important to check your understanding so as not to misinterpret what the pupil is saying.
Some ways of doing that include:• Paraphrasing back to the pupil what was said, to show understanding. • Non-verbal cues that you are listening like nodding, eye contact, etc.• Verbal responses to what's being said (“I understand,” “I know,” “Thank you,” etc.)• Demonstrating concern and establishing rapport.
5) Just listen!
Listen to keywords and phrases and do not rehearse what you are going to say after the pupil is done talking. Think about what the pupil is saying rather than what you are going to respond with. It is difficult to think of what you are going to say while also listening to the pupil. Be attentive and relaxed – don’t get distracted by your own thoughts and feelings.
Effective communication including speaking and listening skills are essential in building a Client Centred relationship. By being an attentive, active listener, you can understand more and be better able to deliver effective training around the DVSA Driver and Rider Training Standard.
The BTEC Level 4 Professional Award in Coaching for Driver Development helps you to develop and improve your communication and listening skills.
Click the link below to come and join Sally Kaur and myself on the start of a fantastic journey of personal development that will make your training stand out.
Ray Seagrave ADI, Tri-Coaching BTEC 4 Trainer
To Book For Telford CLICK HERE
For all other locations and dates CLICK HERE & remember that during July there are huge discounts available when you click the 'add to cart' button after you have selected your payment option of weekly, monthly or in full.
Discounts change daily and range from 5% up to a huge 20%
The Tri-Coaching Team
Click here for all BTEC 4 dates, locations and purchase Also available from Tri-Coaching Partnership
ROUTE 51 Pass your Standards Check
Route 51 can help you achieve top marks on your Standards Check.
It consists of:
The online materials will be delivered to your email address via a series of emails with links to pre-recorded video webinars. The online webinars are also divided into the same six sections as the Course Book and can be watched alongside. With wifi access, you will be able to watch or just listen to the webinars on your mobile phone, for example, whenever or wherever you wish.
This course is ideal for you if:
Click Here to purchase ROUTE 51
ADI Train the Trainer Course
Are you interested in growing your driving school or expanding outside of your area; and would you love to have a ready-made training course that gives the trainee everything they need to become a great driving instructor?
Tri-Coaching Partnership has a complete driving instructor training package with 12 in-car sessions and a Course Book, which you can use to deliver your driving instructor training. Here are some great reasons why you might want to come on our two-day training course:
What happens on the course:
The first day will be spent in the classroom and the second day will be out in the car. The course looks at lesson planning, risk management, teaching and learning strategies and role play and focuses on training people to become driving instructors, rather than just getting them ready to pass a test. There are limited places available on each course so book early.
The course costs £600 including VAT (monthly payment is £200 x 3 or weekly payment of £50 x 12)
Click here for Train the Trainer dates, locations and booking
52 Weekly Webinars
A new webinar is sent to you every week for a year. The information in the webinars covers all aspects of driver training from the Goals for Driver Education to the differences between coaching and instruction to the use of essential coaching skills of questioning, listening, feedback, intuition and rapport plus much, much more. Every week you will receive an email from us with a link to the webinar.You can download the webinar and save to your PC or SMART phone for viewing again whenever you want.
You can choose to pay for all 52 webinars with one payment of £60 or you can subscribe to the webinars and pay £6 a month for one year - a total of £72. All prices include VAT.
Purchase 52 Weekly Webinars
One to One Training
An individual half day training session with a Tri-Coaching Approved Trainer on various topics including
Standards Check, ORDIT, Cardington, Coaching and more...
£150 per session
'TRAIN THE TRAINER'
A few of your questions answered.