There are days and then there are days ....
Sometimes we have those days when nothing goes according to plan and that can have an affect on our own behaviour. Being in the zone 100% of the time when we are training is a challenge.
What happens when we are not in the zone ?
Do your clients know you have switched off ?
What happens to the rapport you have built ?
Your clients are the most important people and how they feel after each lesson is extremely important. Your reputation is always worth protecting. I hear driving instructors say,
'Today's teenagers are more difficult than those 20 years ago.'
I don't know if that statement is true. I am going to give you a BUT and the but is, your world is different to theirs and your failing to tap into their thoughts and feelings. We all know that thoughts and feelings drive behaviour. As driving instructors our job is to help our clients drive with road safety in mind. Creating a thinking driver who takes responsibility - rather than teaching someone to pass a test - is our job. The problem is how do we do that if we are not on their wavelength ?
There are hidden secrets to building rapport that increase communication between ourselves and others. When we can do this we are able to get answers to our questions and we can really start to listen to our clients. When we really listen we are engaging with their thoughts and feelings.
If you want to find out more about increasing your communication skills and toning up your 5 essential coaching skills, you need to contact us now on 0800 058 8009 or simply book our flagship course, the BTEC Level 4, and make yourself stand out from the competition.
As the coach we need to maintain the focus on what is important to the client and not shift towards our own agendas, by making sure the client is taking responsibility for their learning. When we set tasks for the client, the task must clearly help them work towards achieving their goal. At the beginning of each session it is helpful to ask the client what actions they have taken since the last session which have helped them towards achieving their goal. We should be able to acknowledge the client's achievement since the last session but also discuss what they have not done and what has stopped them achieving their task.
During each training session we can help the client reflect upon what they have been learning and prepare them for the next task during the lesson. We can also follow up between lessons on how they are doing towards their agreed action plans. This helps the client stay on track which encourages them and shows them that you are actively supporting their learning journey - and this also helps them become better prepared for each new training session. Clients gain self-discipline and also become accountable for their training and learning outcomes. As the coach, it helps when we hold the big picture in our own head so as we can move back and forth where necessary between where they are currently are and where they want to be.
Ultimately, we are developing the client's responsibility to make decisions for themselves by being able to overcome any setbacks and develop themselves through the use of feedback/reflection so that they are determining the their own priorities and pace of learning and can use these experiences to become safe and competent drivers. It is essential that we positively confront the client if they have not taken agreed actions to help them achieve their goals.
You are tracking their progress through the use of coaching conversations and in the process helping the client take responsibility for their learning.
When I look back at this series of emails I can see that without the ability to continually improve our own communication skills of Rapport, Feedback, Listening, Questioning and Intuition being a coach is challenging and we all need help in developing our own interpersonal skills from time to time.
If you feel that you would like help improving and developing your coaching skills then contact Tri-Coaching Partnership now and we will help you upgrade your skills.
There is no risk on any of our courses as they come with a money-back guarantee and easy weekly payments. If you want to know more than visit our website and click on any of the images, which take you to a page with further information about the course you have selected - or just simply pick up the phone and have a chat. 0800 058 8009.
When coaching your client it is important to know how to develop and maintain an effective coaching plan with them. To be able to do this you will need to collect information about your client's goals and motivations so that when appropriate you can address their concerns and help them develop the main areas of their learning. Key skills are questioning and listening. At Tri-Coaching Partnership we help our clients develop these essential coaching skills - without them it really can become difficult to help your client achieve their goals.
It is your job as the coach to facilitate their goal and help them plan towards their success by making sure that it is attainable in the time frame that has been agreed and is specific and also measurable so that success can be celebrated. You are also there to help your client negotiate their chosen path and guide them when there are adjustments to be made and their own situation changes. You also should be aware of the best learning resources to help your client by recommending reading and also, where necessary, other professionals in the industry, if you don't have the knowledge and skill to help them directly.
During the process of coaching your client to achieve their goal it helps to celebrate and identify the successes that are important to the client as this will help fuel their motivation. For some people their final destination of independence can seem too far away and not possible, it can be helpful when they are struggling to remind them that learning takes time - I particularly like this analogy, 'Q. How do you eat an Elephant? A. One bite at a time.
In my next email I will look at tracking progress and keeping the responsibility for the learning with the client.
It is essential that you can create opportunities for ongoing learning that will help your clients achieve their goals. A very simple and effective way is to brainstorm and help the client to define what they are going to do - mind maps are a useful tool that can help clients create options that will allow them to demonstrate and practise. Your role is to create safe learning opportunities where the risk is managed and they are able to focus on their learning.
When designing an action plan with them you are helping your client explore their concerns and opportunities. This engages the client and encourages them to explore alternative ideas and solutions. It is the start of them learning to self-evaluate and make decisions. Our job is to create a thinking driver, which at times is challenging, especially if the client expects you to do all the thinking for them e.g. 'just tell me what to do'. Self-evaluation through reflection will help them learn from their mistakes. We know that every new driver will make mistakes when they pass their test so creating the tools for them to reflect and consider their actions, will help create safer drivers.
We are trying to create learning situations that promote active experimentation and self-discovery. This is also a life skill and not just helpful in promoting safe driving for life because they learn to apply what has been discussed and learned during sessions to work in their own everyday lives.
We are wanting to create a 'do it now' frame of mind, as procrastination is a killer for motivation. For example, the theory test is a stumbling block for many new drivers as the procrastination takes over. By holding a conversation with them around their action plan you are helping them think, this provides support for them as they organise themselves to take steps forward to achieving their goals. This should encourage a comfortable pace of learning that will stretch them and challenge them.
We can also challenge our client's assumptions and their perspective to help provoke new ideas and find new possibilities to help them deal with new situations. Rapport is essential, if we are challenging our clients. Sometimes we get it wrong and we should be prepared to back track and listen carefully to what the client is saying. Clients can change their opinions and beliefs but you can't make them change, they can only discover change for themselves.
Celebrate your client's successes and their capability to develop further, sometimes this is all too often overlooked in a fault-based society. Creating action plans and developing your client's thinking helps them make safe and sensible decisions. Our role is to help facilitate that learning and understanding and create a thinking driver who is responsible for their own actions.
In the next short article I will look at planning and goal setting.
I hope you find these articles useful and that they help you think about your training and self development - as the saying goes, every day is a learning day.
Direct communication enables us, as driving instructors, to communicate effectively and to use language that has a positive impact on our clients. Here are six tips on how not to end up like our friends in the picture.
If you want to know more then please consider the BTEC Level 4 Professional Award in Coaching for Driver Development.
In this next short article I want to look at how to raise awareness in the client by facilitating their learning and thus getting results. To be able to do this you need to listen carefully and gather as much information about your client as possible. Understanding your client's needs and concerns is essential, in your role as the coach, to help the client gain their own self-awareness and then achieve the goals which have been agreed.
We often have clients who may express concerns about succeeding. You can reframe these thoughts - for example, when they say, 'I can't do this', you might say, 'You can't do that yet but you will be able to if you ……………'. This helps them identify their underlying concerns and what is stopping them moving forward. It is their thoughts and feelings that often get in the way of them taking action.
As coaches, we are looking to help clients discover for themselves new positive thought patterns by selling beliefs that will strengthen their ability to take action and achieve their goals. When we communicate with passion and belief it helps to inspire commitment and is part of the process in shifting their viewpoints and finding new possibilities for action. If we can help the client to see how their thoughts, emotions, beliefs and opinions affect their behaviours we may help them gain insight in how to change their behaviour.
You can help this process by focusing on their strengths and using those strengths to motivate their continual learning. Sometimes, when training, trivial issues get in the way of the more significant issues - this may be because certain situations trigger certain behavioural responses in our clients. Like, being first in the queue at the traffic lights with an uphill start and they are just waiting for a car horn to sound to go into meltdown. Being aware of their body language and inspiring them to have positive thoughts in their own ability to rely on their previous knowledge and skill will build their confidence so they can apply these skills to the new situation. Celebrating their success when they handle the situation will also reinforce the learning.
Of course I am aware that you may do this already but I find it useful sometimes to be reminded of what I am supposed to be doing so as I can reflect on my own performance and look to improve as we all have those moments with clients that have lacked self belief and they can challenge us even at the best of times.
Good luck with your coaching and if you are interested in improving your skills then our BTEC Level 4 Professional Award in Coaching for Driver Development maybe the course for you.
My next article will look at designing actions to create opportunities for ongoing learning.
Government launches Road to Zero Strategy to lead the world in zero emission vehicle technology
Government confirms ambition to see at least half of new cars to be ultra low emission by 2030 as Road to Zero Strategy released.
Published 9 July 2018
Department for Transport, Office for Low Emission Vehicles, and The Rt Hon Chris Grayling MP
The strategy sets out ambition for at least 50% — and as many as 70% — of new car sales to be ultra low emission by 2030, alongside up to 40% of new vans
government will take steps to enable massive roll-out of infrastructure to support electric vehicle revolution
strategy sets the stage for the biggest technology advancement to hit UK roads since the invention of the combustion engine
The government has confirmed its ambition to see at least half of new cars to be ultra low emission by 2030 as part of plans to make the UK the best place in the world to build and own an electric vehicle.
The proposals are outlined in the Road to Zero Strategy, which sets out plans to enable a massive expansion of green infrastructure across the country, reduce emissions from the vehicles already on the UK’s roads, and drive the uptake of zero emission cars, vans and trucks.
Together, the measures will put the UK at the forefront of a global revolution in motoring and help to deliver cleaner air, a better environment and a strong clean economy.
The Road to Zero Strategy will help the government to achieve key elements of its modern Industrial Strategy — leading the industries of the future and building the UK’s competitiveness in the face of major global economic trends.
And the government will further look to prepare for and capitalise on the opportunities which will arise from the profound changes in how people, goods and services move around the country through its ‘Future of mobility grand challenge’.
As set out in the government’s Air quality plan, the UK will end the sale of new conventional petrol and diesel cars and vans by 2040. The Road to Zero Strategy will build on this commitment and outlines how government will work with industry to support achieving this.
The government will work alongside industry, businesses, academia, consumer groups, devolved administrations, environmental groups, local government and international partners to enable the deployment of one of the best electric vehicle infrastructure networks in the world and prepare for a greener future for the UK’s roads.
Chris Grayling, Secretary of State for Transport, said:
The coming decades are going to be transformative for our motor industry, our national infrastructure and the way we travel. We expect to see more change in the transport sector over the next 10 years than we have in the previous century.
We are expecting our economy and society to experience profound change, which is why we have marked the Future of mobility as one of the 4 grand challenges as part of our modern Industrial Strategy.
The Road to Zero Strategy sets out a clear path for Britain to be a world leader in the zero emission revolution - ensuring that the UK has cleaner air, a better environment and a stronger economy.
The government‘s mission, as part of the modern Industrial Strategy, is to put the UK at the forefront of an industry that is estimated to be worth up to £7.6 trillion per year by 2050.
The Road to Zero Strategy is technology neutral and does not speculate on which technologies might help to deliver the government’s 2040 mission. The government has no plan to ban any particular technology - like hybrids - as part of this strategy.
The government has already committed to investing £1.5 billion in ultra low emission vehicles by 2020 and the Road to Zero Strategy outlines a number of ambitious measures including:
a push for chargepoints to be installed in newly built homes, where appropriate, and new lampposts to include charging points, potentially providing a massive expansion of the plug-in network
the launch of a £400 million Charging Infrastructure Investment Fund to help accelerate the roll-out of charging infrastructure by providing funding to new and existing companies that produce and install charge points. The request for proposal to appoint a fund manager will be launched in the summer
creating a new £40 million programme to develop and trial innovative, low cost wireless and on-street charging technology
providing up to £500 for electric vehicle owners to put in a charge point in their home through the Electric Vehicle Homecharge Scheme. And an increase in the value of grants available to workplaces to install chargepoints so people can charge when they are at work
the extension of the Plug-In Car and Van Grants to at least October 2018 at current rates, and in some form until at least 2020, allowing consumers to continue to make significant savings when purchasing a new electric vehicle
the launch of an Electric Vehicle Energy Taskforce to bring together the energy and automotive industries to plan for the increase in demand on energy infrastructure that will result from a rise in the use of electric vehicles
The initiatives will set the stage for the mass uptake of ultra low emission vehicles. The government is also taking powers through the Automated and Electric Vehicles Bill to ensure chargepoints are easily accessed and used across the UK, available at motorway service areas and large fuel retailers and will be smart ready.
The government expects the transition to be led by industry and consumers and a review of the uptake of ultra low emission vehicles will take place in 2025 to consider what interventions are required if not enough progress is being made.
The UK will be hosting the world’s first Zero Emission Vehicle summit this year in Birmingham. This event will bring together policy makers, industry experts and opinion formers from around globe to tackle carbon emissions and to explore ways to improve air quality.
We are creating a new £40 million programme to develop and trial innovative, low cost wireless and on-street charging technology. UK business can apply for innovation grants to design, develop and deploy innovative electric vehicle charging infrastructure.
We are also announcing the winners of the 14th Low Carbon Vehicle Innovation competition. The winners have been awarded a share of a £20 million pot to accelerate the transition to zero emission vehicles, with a focus on innovative low carbon HGV technologies.
There are already more than 150,000 ultra-low emission vehicles on British roads and the UK is already leading the way in research, engineering and design, a skilled and flexible labour force and a welcoming business environment.
Driver Metrics Newsletter, Includes :Blue Light Forum 2018 - Safety Culture - The Essential Guide to Driver Risk Assessment - Telematics Feedback Strategies
Welcome to the newsletter. This month we include news about our forthcoming Blue Light Forum and advice from Dr Lisa Dorn on building a positive safety culture. In the meantime, if we can be of any assistance, please do get in touch.
Richard Hill, Managing Director
Blue Light Forum
2018 Registration is now open for the DriverMetrics® Blue Light Forum on 28th August. The event, at Jurys Inn, Hinckley, will explore the latest research and best practice in behavioural based approaches to emergency services driving.
Registration is free for anyone involved in driver safety in the emergency services.
View the Programme and Register
Positive Safety Culture
Fleet Manager magazine recently featured an article by DriverMetrics®
Research Director, Dr Lisa Dorn, on developing a positive fleet safety culture.
In her article, Lisa looks at five key steps to implementing a positive safety culture in order to reduce the risk of collisions.
Read the Article
Driver Risk Assessment - The Essential Guide
Driver profiling is the foundation of any risk management strategy. So, we've published our essential guide to the what, why and how of driver risk assessment
Read the Article
This month on the blog...The blog features articles on a range of topics including: 4 Reasons Why Overconfident Drivers Can Increase Fleet Crash Risk, How to Identify and Change Thrill Seeking Driver Behaviours and 5 Telematics Feedback Strategies to Change Driver Behaviour.
Neil Godfrey has rejoined DriverMetrics as Marketing Director. Neil worked with DriverMetrics from the very beginning in 2005, until 2014. He is looking forward to working with clients and partners.
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The BTEC level 4 was fantastic. The depth of this course and the passion and patience of the trainers is exceptional. Some truely eye opening tools not only in my driver training but in my life, The support you receive along the way is extremely helpful and the classroom session were fun. I believe anyone will learn something from this course. Thank You Guys for your time and patience along the way. Sue Plain Exeter