 "The benefits of Building In-car Rapport and it's importance in Client Centred Learning."
Given that Client-Centred Learning is an approach to learning that takes into account how the learner prefers to learn. How will you know what a pupil thinks unless you are getting responses to the questions you are asking? We know that when people learn in a Client Centred way they are more likely to retain information and skills. Pupils are also more likely to keep learning if they are encouraged to take responsibility for their learning at an early stage – this is the second aim of client-centred learning. Working with a pupil in a Client Centred way requires Q&A, listening skills and effective feedback from the pupil (and the instructor) to establish what a pupil thinks, feels and believes. This helps them understand, find and develop their own solutions to a problem from what they currently know, or seek answers to what they don't know. When faced with a pupil that is 'shrugging shoulders' when you ask your most thought provoking, information seeking question this can be hard to understand. It may be that they don't know the answer to the question and that this is their normal response. However, this might not be the case.You might be thinking.. What's wrong with them? Why are they not pouring all this valuable information out non stop when you ask them a question? Faced with an unresponsive pupil. It would be quite easy to assume that 'CCL' "isn't for everyone" or "CCL just doesn't work." I see these sorts of comments occasionally in some Driving Instructor Facebook groups. However, being able to communicate effectively is crucial to developing a positive in-car learning relationship. The problem here is not that you have a 'shoulder shrugger' that is unresponsive and it's them that's the issue. The actual problem is one of poor or undeveloped levels of 'Rapport' between you and the pupil. It's only when you have developed confidence and trust through developed Rapport that a pupil will start to tell you their opinion. Until this trust develops they may fear a 'backlash'. This may have been their prior experience when telling others what they think, feel or believe. Perhaps in a home setting, how they were parented or how a peer group reacts to them. No one likes negative feedback right! So, the pupil may be 'actively' guarding their views to protect themselves from that actual or assumed 'negative' feedback from others, including thinking they are going to get it from YOU! What! I hear you say! But you're an instructor. You don't shout! You are kind and considerate. You are there to help them. You want them to succeed. You care about them and their goals! You're a nice person, they have nothing to fear. You won't criticise or ridicule them. You may even be upset to think that they think those things might be true of you. Simply put, they just don't know you or trust you yet. They may also feel you don't know them either. So, what's the answer...? ...it's about building great Rapport! People are more receptive towards others who are similar to them or have similar backgrounds to them. You may be from another planet in their view. A different age. Different background. You like 'Bach' instead of 'Stormzy' You might speak differently 'innit'. Live in a 'posh' house wiv a garage not a high rise council flat. You have different friends to them. Move in different social circles. They watch Youtube, you watch the 'BBC'. When you don't have these similarities, your job is find a connection that will help you build a strong rapport and trust. Once you have Rapport with someone, there is a mutual liking and trust. This can cross all social and experience boundaries. Trust is crucial Having a strong rapport with someone will mean that they will be much more likely to want to share information, tell you what they think, how they feel and what they believe. All the things crucial to developing a client centred learning relationship. Once a pupil understands that you 'value' their opinion, that they are not going to be told (as they may think) they are wrong or stupid, be ridiculed or laughed at. The relationship now changes. This person is now more likely to support your ideas and recommend you to others. You've turned your 'shoulder shrugger' who is blocking you, into a person happy to share what they think.
Ray Seagrave talking about his journey as an ADI and his thoughts about the benefits of CPD
 Tri-Coaching Partnership's Coaching Excellence in Business Programme is proud to offer its two-day course in Presentation Skills. The course takes place on the 30th & 31st October 2019 We can only offer 12 places on this course so please book early Over the two days, you will acquire a voice of confidence that will enable you to speak out and inspire any audience - whether on a one to one basis, via video screen, in small groups, in a classroom, or on stage. Learn how to become a compelling speaker with high impact presentation skills by focusing on delivering a clear message, using a natural style so that you can relax and get on with your talk. We look at the three areas of: Preparation Delivery Follow-up and focus on 'Showing up' to create a great first impression with a powerful style of delivery and brilliant content. We also look at audience engagement and the use of 'props' with power point presentations, use of flipcharts and handouts. Course outcomes: To improve and grow your business and market To gain in confidence To engage with your niche market and customers To learn techniques in engagement and group management You will receive a certificate of completion at the end of the two days; and a certificate of accreditation on completion of the assignment which must be submitted within four weeks of the course being completed. Course requirements: You must have a Facebook account You must have a Smartphone or similar, capable of filming videos You must bring a laptop, tablet or ipad to the course with Power Point Location: Kents Hill Park, Swallow House, Timbold Drive, Milton Keynes, MK7 6BZ Early Bird Booking - 20% Discount - Normal Price £750 Order between 30/5/2019 and 14/6/2019 Just click 'add to cart' and the discount will be applied Follow this link to book Kind regards The Tri-Coaching Team Please feel free to pass this email on to your friends and colleagues. Many thanks from the Tri-Coaching Team TCP Office: 0800 058 8009 Info@tri-coachingpartnership.co.uk www.tri-coachingpartnership.com Tri-Coaching Partnership Ltd 6 Pearmain Way Ashford, Kent TN235JL United Kingdom 0800 058 8009  At the beginning of April, ORDIT (the Official Register of Driving Instructor Trainers) changed to be in line with the Standards Check and Part 3 assessment criteria.
Tri-Coaching is an ORDIT registered training organisation, believing in the importance of having highly skilled trainers, competent in training and developing new and existing driving instructors, so that they can go onto:
Other dates, all running at the same location in Gatwick, are: 17th October 2019 17th January 2020 We look forward to seeing you there. **If you haven't done any instructor training before but would like to diversify into this area, you might like to consider one of our Train the Trainer courses first. Kind regards The Tri-Coaching Team Please feel free to pass this email on to your friends and colleagues. Many thanks from the Tri-Coaching Team TCP Office: 0800 058 8009 Info@tri-coachingpartnership.co.uk www.tri-coachingpartnership.com Other Tri-Coaching Partnership Ltd 6 Pearmain Way Ashford, Kent TN235JL United Kingdom 0800 058 8009  If you were to fail your Standards Check, it threatens everything you have been building your business towards. It threatens your income and ability to pay the bills; it could threaten the roof over your head and even your relationships because we all know that you have three chances and once you have failed one the stress just ramps up and as humans we don't react well to stress and threats.
Well, below is the story of Elton Taylor who is now one of the Tri-Coaching team delivering training to other ADIs alongside us. How did that happen? It all started with failure. You know, you're jogging along quite nicely and everything seems okay but it doesn't take that much for the wheels to fall off. In a highly competitive market place - which will only get more competitive - you will need to have that edge over your competition or at the very least have an equal footing. Can you afford to get left behind? Elton failed his Standards Check and Elton was in trouble and, having a crisis of confidence, he turned to Tri-Coaching Partnership for help and then re-took his Standards Check and scored 51. Imagine the feeling that would give you, the competitive edge, the confidence boost. What it did for Elton was it gave him the confidence to grow his market place and diversify into other areas of training, including Fleet and ADI CPD. This is the testimonial from Elton Taylor: 'I had been an ADI for some time when I met Graham at a conference. Due to good results and an abundance of clients I had convinced myself that I was a great instructor. Which I was – An instructor. That been said, through all the training I had done up to that point not one of my trainers had used the word coaching! A very disappointing standards check test shortly after that resulted in a huge crisis in confidence and a confusion about what I thought my job was and what the reality and modern expectations were. I booked some training with Tri-coaching and decided to re-educate myself. After much self-reflection and numerous action plans facilitated by that training session the next Standards Check result was a perfect 51. All this did, though, was make me realise that I was very far from the instructor I needed and wanted to be. Thereafter, I decided to try and improve myself and so did the Train the Trainer course with Susan and Graham. It was a great course in terms of my professional development – but the added bonus was that I started realising the potential for my business and the increased income I could generate by being able to assist others in the industry. Now very motivate,d I decided to undertake the BTEC Level 4 Professional Award in Coaching for Driver Development. What an awesome course delivered by the most gifted trainers I’ve ever been taught by. I can honestly say that I have never learned more on a single course. And I have done and delivered numerous in my previous career in the food industry. My understanding of coaching is now so entrenched that I don’t really know how to train drivers of any level without the coaching skills I have developed. I have recently completed my BTEC 4 course, and the beauty of it is that by the time you are done, the development that started at the beginning of the course has really started to show results, and once that happens it motivates one to do more. By the end of the course I was changed as a trainer forever. Where am I now? My business is going really well, and I am starting to focus more and more on delivering CPD training for other ADIs and PDIs. Not only has my earning potential increased dramatically, but I am having the most rewarding time at any point in my adult working career. My association with Tri-coaching is invaluable to me. They are the best placed company in the UK to help make you the best product you can possibly be, and their experience of the business side of the industry then helps you to sell that great product. You could have a job, or you could have a career with infinite personal and financial rewards. The only thing you need to achieve this is to use the services that are so readily available with this amazing company – Tri-Coaching Partnership.' Here's your link to Standards Check Success Kind regards The Tri-Coaching Team Please feel free to pass this email on to your friends and colleagues. Many thanks from the Tri-Coaching Team TCP Office: 0800 058 8009 Info@tri-coachingpartnership.co.uk Tri-Coaching Partnership Ltd 6 Pearmain Way Ashford, Kent TN235JL United Kingdom 0800 058 8009
Another great review from one of Neil Wightman's customers who is training to become a driving instructor using the TCIT product supplied by Tri-Coaching Partnership. If you are a driving instructor trainer or considering becoming one then you need to look out for our Train the Trainer courses.
|
Archives
September 2022
Categories |
RSS Feed
