Welcome to the newsletter. This month we include news about our forthcoming Blue Light Forum and advice from Dr Lisa Dorn on building a positive safety culture. In the meantime, if we can be of any assistance, please do get in touch.
Richard Hill, Managing Director
 
Blue Light Forum
2018 Registration is now open for the DriverMetrics® Blue Light Forum on 28th August. The event, at Jurys Inn, Hinckley, will explore the latest research and best practice in behavioural based approaches to emergency services driving. 
Registration is free for anyone involved in driver safety in the emergency services.
View the Programme and Register

Positive Safety Culture
Fleet Manager magazine recently featured an article by DriverMetrics®
Research Director, Dr Lisa Dorn, on developing a positive fleet safety culture. 
In her article, Lisa looks at five key steps to implementing a positive safety culture in order to reduce the risk of collisions. 
Read the Article

Driver Risk Assessment - The Essential Guide
Driver profiling is the foundation of any risk management strategy. So, we've published our essential guide to the what, why and how of driver risk assessment
Read the Article
This month on the blog...The blog features articles on a range of topics including: 4 Reasons Why Overconfident Drivers Can Increase Fleet Crash Risk,  How to Identify and Change Thrill Seeking Driver Behaviours and 5 Telematics Feedback Strategies to Change Driver Behaviour.

Neil Godfrey

Neil Godfrey has rejoined DriverMetrics as Marketing Director. Neil worked with DriverMetrics from the very beginning in 2005, until 2014. He is looking forward to working with clients and partners. 
neil.godfrey@drivermetrics.com

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The BTEC level 4 was fantastic. The depth of this course and the passion and patience of the trainers is exceptional. Some truely eye opening tools not only in my driver training but in my life, The support you receive along the way is extremely helpful and the classroom session were fun. I believe anyone will learn something from this course. Thank You Guys for your time and patience along the way. Sue Plain Exeter

There are several essential ingredients to being able to communicate with your clients and one is your ability to actively listen to what the client is saying and also what they are not saying.
Consider the value of:

1. Challenging ourselves about whose agenda we are on. This is challenging because as experts we often think we know best and the client knows nothing - this leads to us getting stuck in a one size fits all approach to our lessons. When you meet your client for the first time is that first lesson always conducted the same way? Do you find out enough about your client's goals and aspirations?
2. Understanding the client's goals, values and beliefs especially about what is achievable and what may not be achievable.
3. Listening not only to the words but taking into consideration the tone of voice and their body language.
4. Taking the time to summarise, paraphrase or repeat back what the client has said so that you can clarify and understand what the client means.
5. Encouraging people to explore their feelings, concerns, opinions and beliefs.
6. Helping put the client's ideas into a reality by building upon their suggestions and exploring with them their ideas.
7. Cyphering out the 'not useful' information and helping the client get to the point rather than having long descriptive stories that are not relevant to their progress.
8. Allowing the client to vent their frustration to be able to clear the air when any miscommunication has taken place.
   
   I will look at questioning in the next article about effective communication.