Over the last 3 years, test demand has increased by over 200,000 tests – with an extra 92,000 last year alone. At the start of the year there were 265 fewer driving examiners than the last time demand was this high. Between April 2008 and March 2009 we saw demand rise to 1,756,522.
To help us reduce waiting times, we need to take on more driving examiners. Our recent examiner recruitment campaigns are starting to show results. At the start of the campaign we were recruiting on average 10 examiners per month (April 2014 to March 2015). Since April 2016, we've been recruiting on average 20 per month.
However, the sooner new examiners can start testing, the greater impact they’ll have on waiting times.
Improving the recruitment processIn the past, our recruitment campaigns brought in an average of 100 new driving examiners per year. We had to carry out 400 assessments to get those 100 examiners.
These one-day assessments were made up of a role-play assessment and an assessed car drive. All candidates had to do both parts.
Assessment now splitWe've now changed this, so instead of having a one-day event with 2 parts, candidates are now invited to a role-play assessment, where around 600 role-play assessments are carried out.
Around half are successful, and they’re then asked to do an assessment drive.
Driving assessment: the new 4 levelsWe've also introduced 4 levels of assessment for the drive. They are:
In the past, around 50% of those taking assessment drives went on to the training academy. This has now risen to 80%.
Previously, anyone considered by an assessor to need more than 10 hours of driver development would have failed the test. Now, new entrant examiners get a 3-day driver development course so that all new examiners show a high level of driver competency.
There are also 2 more days of driver development available for anyone who needs more time.
Driving examiners mentoring schemeThe other big change we've made is to the training process. Many qualified driving examiners were already acting as mentors to new entrant examiners – giving up their own time through lunch and at the end of the day because they knew they were making a difference.
We wanted to build on this dedication and recognise their expertise. This new process gives qualified driving examiners time away from testing to help prepare new entrant examiners for their course.
We've asked examiners to sign up to mentor and share their knowledge on basic parts of the driving test, such as:
- waiting room procedure
- eyesight checks
- wording to use
- test routes
Accompanying driving testsNew examiners are based at their local test centre in weeks 1 and 2 to provide them with the opportunity to become familiar with the environment in their driving test centre. It allows them to learn the routes, accompany driving tests, and gives them time to reflect on the course so far.
I'm aware that some instructors are concerned about new entrants accompanying driving tests during weeks 1 and 2.
The more experience new entrants gain by accompanying driving tests and learning the routes, the sooner they’ll be ready to start testing. However, the examiner will always check that the candidates and instructor are happy with the new entrant accompanying the test.
By working together we can get new examiners into test centres sooner. The earlier they start testing the greater impact they’ll have on waiting times.
What’s nextMore driving examiners are still needed. I'm hoping to bring a significant number of new entrant examiners into the agency over the next few months.